| We have thought very carefully about sending a message to you during this time. Similar to many of you, Brava employees are working remotely, stocking up as needed, and brainstorming a plan for the next few weeks. Now that most of us are required to prep meals at home, we are thinking about you and how Brava can serve you and your remote friends and family during this time. Brava will continue to provide the great support you have come to count on. Our offices are closed until at least April 7, as mandated by local authorities. We are suspending development of our standard recipe content during this time. Please expect to receive fewer “official” new recipe releases over the coming weeks and months. It’s challenging to order specific ingredients from grocery stores right now, but we are going to do our best with what we have. Brava employees as well as Brava owners like yourself will be sharing content that we are creating at home. We will be posting daily on our blog, social channels like Instagram, and Facebook Community to share stories, recipes, ideas, tips, and tricks so you can still make healthy, delicious food for your loved ones while you’re at home. The Customer Success team is maintaining its normal support hours: Monday – Friday, 7 am to 6 pm Weekends from 8 am to 4 pm Please reach us at hello@brava.com or call us at 855-276-6767. |
| Aside from contacting Customer Success directly, we have other resources to help you get the most out of your Brava: Start With Brava — Online articles and videos for how to get started using your Brava. Tutorial Video — Comprehensive explanations of Brava features and functions. Live Tutorial Sessions — A live Q&A session with us. Sign up via the link. Brava Home Facebook Community — Forum for customers to share cooking tips and answer each other’s questions. Brava Blog — Hacks, menus, and release notes. |
| Please know that we are available to assist you with anything related to your cooking experience with Brava. We are all in this together. It’s our aim to keep you nourished and supported as best as we can throughout this period. Valuing your health and safety, Your Brava Team |